This legal notice applies to your use of the entire contents of the website at www.baineswilson.co.uk. You should therefore read it carefully and note that your use of this website indicates acceptance of it in full. If you do not agree to the terms of this legal notice, you must not use this website. Baines Wilson LLP may revise this legal notice at any time by updating this posting. You should check this website from time to time to review the then current legal notice, because it is binding on you.
Baines Wilson LLP is a limited liability partnership registered in England and Wales, registered number OC330890. Registered office: 2 Merchants Drive, Carlisle, Cumbria, CA3 0JW. VAT registration number GB 721 9320 55.
A list of members of the LLP is available for inspection at the above address, together with a list of those non-members who are designated as partners. The word “partner” is used to refer to a member of the LLP, or an employee with equivalent standing and qualifications. Details of our partners are available in the Our People section of this website.
Use of the Content of this Website
This website and its content are © Baines Wilson LLP. All rights are reserved. You are permitted to print extracts from this website for your own personal and non-commercial use provided that Baines Wilson LLP is identified as the source and Baines Wilson LLP copyright and trade mark notices appear in all copies. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by Baines Wilson LLP or its licensors. Any use of extracts from this website for any purpose other than as set out above is prohibited.
Visitor material and conduct
You are permitted to link to this website provided that in doing so it is clear that the visitor is leaving your website or other medium from which the link is made and entering a separate website; the link to this website must open in a full standard browser window and the link must be to the home page of this website. Baines Wilson LLP reserves the right, at any time, to withdraw your right to link to this website and you shall ensure that you promptly comply with any request to remove or withdraw such a link. This Website includes links to other websites. These websites and the content, products and services available through them are not under the control of Baines Wilson LLP and should not be considered to be endorsed or approved by Baines Wilson LLP.
Disclaimer and Liability
Although the information provided on this site relates to legal issues, it does not offer conclusive legal advice and you should not rely upon it as such. The legal information provided is based upon English law and whilst we endeavour to ensure that the information is correct as at the date it is posted, Baines Wilson LLP does not warrant the accuracy and completeness of the material on this Website and the information on this website may be out of date. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BAINES WILSON LLP EXCLUDES ALL LIABILITY (DIRECT OR INDIRECT) FOR ANY KIND OF LOSS OR DAMAGE THAT MAY RESULT TO YOU OR A THIRD PARTY WHETHER ARISING IN TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), CONTRACT OR OTHERWISE.
If any provision of this legal notice is held by any court or other competent authority to be void or unenforceable in whole or part, the other provisions of this Legal Notice shall continue to be valid. Nothing in this legal notice shall exclude or limit Baines Wilson LLP’s liability for death or personal injury; fraud; or any liability that cannot be excluded or limited at law. This legal notice shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
We are committed to providing legal services of the utmost professionalism and integrity, and to service standards that are consistently maintained. Our aim is to provide you with a quality service. If at any time you are unhappy or concerned about the service you have received from us, then you should tell us immediately so that we can do our best to resolve the problem quickly and, where appropriate, improve our standards.
In the first instance, you should contact the lawyer who is working on your matter to discuss your concerns, and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Solicitors Regulation Authority
We are regulated by the Solicitors Regulation Authority and are bound by the high standards set by them. They can help you if you are concerned about our behaviour.
For further information, you should refer to the Solicitors Regulation Authority (www.sra.org.uk).
The Legal Ombudsman
The Legal Ombudsman is an independent and impartial complaints handling body for members of the public who wish to make a complaint about a solicitor who has acted for them. The Legal Ombudsman can help you if you are not happy with our work or service, and we are unable to resolve your complaint ourselves. Its role is to look at complaints in a fair and independent way. It will not take sides, and is unable to provide legal advice.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:-
within six months of receiving our final response to your complaint
no more than six years from the date of act/omission; or
no more than three years from when you should reasonably have known that there was cause for complaint.
For further information, you should refer to the Legal Ombudsman, whose contact details are:
PO Box 6806
Telephone: 0300 555 0333 between 9am and 5pm
Baines Wilson LLP is committed to promoting equality and diversity in all of its dealings with clients, third parties and employees.
In May and June 2019 we undertook diversity monitoring (in accordance with the requirements of the Solicitors Regulation Authority) by inviting all of our staff to take part in an anonymous diversity survey. You can see the results of the survey here.
Professional Indemnity Insurance
In accordance with the disclosure requirements of The Provision of Services Regulations 2009, our professional indemnity insurers are:
HDI Global Specialty SE
10 Fenchurch Street,
Starr Underwriting Agents Limited
30 Fenchurch Avenue,
Markel International Insurance Company Limited
20 Fenchurch Street,
Liberty Mutual Insurance Europe SE
20 Fenchurch Street,
Further details can be obtained from our registered office.
Online Dispute Resolution Service
If you are a client and we have made a contract with you by electronic
means (website, email, etc.) you may be entitled to use an EU online
dispute resolution service to assist with any contractual dispute you may
have with us. This service may be found at https://webgate.ec.europa.eu/odr.
Our email address is firstname.lastname@example.org